Will I receive a call or text message when my order arrives?adminDelivery drivers will text or call you at the number provided on your account when they've arrived. If there is no answer, the package will be left at your door unless alternative drop-off instructions were left.
Frequently Asked Questions
Will I be notified if a product is short prior to delivery?adminRiviera is committed to supplying all ordered items. In the event an item is unavailable for delivery, it will not be replaced and unfortunately will not be notified of the shortage. You can call us for a replacement or a refund will be issued.
Why do prices fluctuate on some items?adminAs we are a wholesale distributor, prices on certain items will fluctuate hourly or daily based on seasonality and supply. At this time, we will not be able to honor a future price on past-ordered items if it’s different than the amount originally paid.
When will my order be delivered?adminYou can expect your order to be delivered the next day or on the desired delivery date chosen.
When can I expect my refund?adminFrom the time the request is made, and depending on the financial institution, it typically takes up to 7-10 business days to receive your original form of payment.
What is your refund policy?adminWe strive to deliver outstanding quality products at a great price. In the event that a delivery falls short of expectations due to poor quality, damaged item, short item, wrong item, or incorrect price please follow up with our customer service team within 24 hours. We will not be able to issue refund requests submitted after this period due to the perishable nature of the goods.
What is the order minimum for Home Delivery accounts?adminThe order minimum for Home Delivery accounts is $75.00.
What is the order minimum for a Wholesale Account?adminOur order minimum of $50 applies to customers
What is the delivery window for orders?adminAll our deliveries are made between the hours of 5 AM – 4 PM.
What is the cut-off time for placing an order for next-day delivery?adminAll orders must be submitted by 12:00 AM for delivery on the following day.