How do I set up a Home Delivery account?adminPlease follow these steps to set up a Home Delivery account. 1. Click the login / Register 2. Provide Email, and create Password. 3. When brought to your dashboard, make sure to complete shipping address information and all account details. 5. You're all set!
What is the order minimum for Home Delivery accounts?adminThe order minimum for Home Delivery accounts is $75.00.
What is the cut-off time for placing an order for next-day delivery?adminAll orders must be submitted by 12:00 AM for delivery on the following day.
What days do you deliver?adminAll our home deliveries are made Monday-Saturday between the hours 8:00 AM and 3:00 PM.
Can I request a 2-hour delivery window?adminCurrently, we can not accommodate this but try our best to deliver as early and quickly as possible.
Is there a delivery fee?adminAt this time, there is no additional charge for delivery.
When will my order be delivered?adminYou can expect your order to be delivered the next day or on the desired delivery date chosen.
Is it possible to get contactless delivery?adminAbsolutely! Make sure to request contactless delivery during checkout in your notes.
Can I modify my order after it’s been placed?adminAt this time we cannot accommodate modifications online. You could either cancel your order and place a new one or call our office to modify it.
Why do prices fluctuate on some items?adminAs we are a wholesale distributor, prices on certain items will fluctuate hourly or daily based on seasonality and supply. At this time, we will not be able to honor a future price on past-ordered items if it’s different than the amount originally paid.
How does payment work?adminYou’ll be prompted to enter your credit card information during checkout. We accept all major credit cards for purchase.
How can I track my order?adminTracking updates are unfortunately not available at this time. You will receive an email confirmation once the order is placed. If you need more information about the whereabouts of your order, please call 201-227-7105.
What if my order doesn’t arrive?adminIf your delivery does not arrive by the end of the day, please reach out to us at 201-227-7105.
Will I receive a call or text message when my order arrives?adminDelivery drivers will text or call you at the number provided on your account when they've arrived. If there is no answer, the package will be left at your door unless alternative drop-off instructions were left.
What if something goes wrong with my order?admin
Please contact our customer within 24 hours at 201-227-7105 and we’ll work with you to get the issue resolved as quickly as possible.
Will I be notified if a product is short prior to delivery?adminRiviera is committed to supplying all ordered items. In the event an item is unavailable for delivery, it will not be replaced and unfortunately will not be notified of the shortage. You can call us for a replacement or a refund will be issued.
What is your refund policy?adminWe strive to deliver outstanding quality products at a great price. In the event that a delivery falls short of expectations due to poor quality, damaged item, short item, wrong item, or incorrect price please follow up with our customer service team within 24 hours. We will not be able to issue refund requests submitted after this period due to the perishable nature of the goods.
When can I expect my refund?adminFrom the time the request is made, and depending on the financial institution, it typically takes up to 7-10 business days to receive your original form of payment.
How can you guarantee my order will be delivered to the correct address?adminTo avoid any issues with your order, please ensure that the items in your cart, shipping address, delivery date, phone number, email address, and delivery instructions are finalized and correct before you click submit on a new order.
How can I view my existing order(s) and past invoices?adminTo view your Home Delivery orders, select Orders from the drop-down menu on the upper right-hand corner of your online user profile.
How do I set up an online account?adminClick on our business page, and create a new account. One of our reps will reach out to you to confirm.
Do I need a completed credit application to set up an online account?adminYes, unless a credit card is used as a form of payment upon online check-out.
How do I make a payment?adminCheck, Credit card, and COD
What is the order minimum for a Wholesale Account?adminOur order minimum of $50 applies to customers
What is the delivery window for orders?adminAll our deliveries are made between the hours of 5 AM – 4 PM.
What is the cut-off time for placing an order for next-day delivery?adminAll orders must be submitted by 12:00 AM for delivery on the following day and before noon for the same-day delivery.
Can I request a special delivery window for my orders?adminJust reach out to your rep or email firstname.lastname@example.org to request a special delivery time and we will try our best to accommodate.
How do I edit or cancel items on an existing order?adminPlease call us at 201-227-7105 to make any changes.
Can I add more items to an order after it’s placed and before the cut-off time?adminAfter you placed an order, you can add more items by giving us a call at 201-227-7105 to make any necessary changes.
Can I get pricing information?adminExisting customers can log in to their account online to see updated pricing, email us email@example.com, or call 201-227-7105 for immediate assistance.
How do I request a pick-up or credit for a delivery?adminWe strive to deliver outstanding quality products at a great price. In the event that a delivery falls short of expectations due to poor quality, damaged item, short item, wrong item, incorrect price, or recall, please follow up with our customer service team within 24 hours. We can be reached at 201-227-7105.
Do you have any questions regarding the whereabouts of your delivery?adminPlease call 201-227-7105 for immediate assistance or email firstname.lastname@example.org.